Chat with support
Use the live chat route on the site for a conversation with the team. Keep any case reference or transcript for follow-up.
On this page
Contact Spinago
Contact Spinago
Spinago lists a support page, player-support area, live chat, email and a message or contact form. Choose a route that suits your enquiry.
Send an email
Email support@spinago.com and keep a copy of your message and any reply.
Make a complaint
Set out the issue clearly, ask for a case reference and request the next step if the initial response does not resolve it.
Live chat
Spinago live chat: useful tips
Explain the issue clearly
Describe the problem and what you need help with. Ask what happens next, whether any information is outstanding and how to refer to the case later.
- Check whether you need to sign in first.
- Never share passwords, security codes or full payment details.
- Ask whether a chat record or case reference is available.
- Note the next action and any timeframe support provides.
Email Spinago support
Email Spinago support
Choose a clear subject
Write to support@spinago.com with a concise description, relevant dates and any case or transaction reference. Include only necessary information and check attachments before sending.
Support availability
When is support available?
| Support detail | Information to confirm |
|---|---|
| Opening hours | See the current terms |
| Timezone | Not published on the official site. |
| Response time | A fixed response-time target is not published on the official site. |
| Holiday cover | Not published on the official site. |
Support availability does not guarantee an immediate reply to every enquiry. Ask the team when to expect an update on your particular case.
Enquiry checklist
Prepare your message
Keep your enquiry focused. Choose a subject and draft your message before contacting Spinago through its support channels.
Do not include passwords, one-time codes or full payment details in your first message.
Help topics
Common reasons to contact support
Withdrawal help
Ask about the request stage, verification requirements or information still needed.
Claim Bonus
Complaints
Complaints and escalation
- 01
Describe what happened
Include relevant dates, transaction details, previous messages and any case reference.
- 02
Request the complaint process
Ask for confirmation that the complaint is logged, the relevant rule and the next review step.
- 03
Keep the decision
Save the written response and ask how to proceed if the issue remains unresolved.
Independent support
Gambling support resources
| Organisation | Where to start | Support focus |
|---|---|---|
| Gamblers Anonymous | Find Gamblers Anonymous | Peer support for people affected by gambling. |
| GamCare | Find GamCare | Information and support for people experiencing gambling-related harm. |
| Gambling Therapy | Visit Gambling Therapy | Online support for people affected by gambling. |
These organisations are independent of Spinago. Contact them for gambling-related support; direct account enquiries to Spinago.
Your questions
Spinago contact FAQ
How can I contact Spinago support?
Spinago lists a support page, player-support area, live chat, email and a message or contact form. The support email is support@spinago.com.
Is Spinago support available around the clock?
Spinago states that support is available 24/7. A fixed response-time target is not published on the official site.
How do I make a complaint to Spinago?
Contact support through live chat, email or the site form. Clearly label the issue as a complaint and request a case reference and next steps.
What should I include in my message?
Provide a short account of the issue, relevant dates and any case or transaction reference. Avoid sending passwords or unnecessary sensitive details.
More Spinago help
Related information
Spinago contact: support channels, hours and complaints
Ways to reach Spinago support
Spinago states that support is available 24/7. Contact options include the support page, player-support area, live chat, email and a message or contact form.
For players in Australia, Spinago asks users to confirm they are accessing the site from outside Australia. Take this notice into account before attempting to access the service.
- Use live chat for account or game questions
- Email: support@spinago.com
- Send a message through the site form
- For data protection matters: DPO@novatrixsrl.net
Spinago live chat and customer service
Use Spinago live chat for questions about your account, payments, verification, bonuses or games. Keep the conversation reference or transcript if one is provided.
Spinago customer service is stated to be available 24/7, but a fixed response-time target is not published. Email or form replies may take time; avoid sending duplicate enquiries that could fragment the case history.
Spinago FAQ and account help
Check Spinago’s FAQ or help information for routine queries before contacting an agent. Have relevant account and transaction details ready, but do not share passwords or unnecessary sensitive information.
Verification may affect withdrawals. Spinago may request identity, address or source-of-funds documents; its stated review period is within 30 working days after all requested documents are provided. See the current minimum withdrawal. Processing may be instant or take 1–3 or 3–5 banking days, depending on the payment method.
How to complain to Spinago
Contact Spinago by live chat, email or the site form and state that you are making a formal complaint. Include relevant dates, transaction details, previous correspondence and the outcome you are seeking.
If the first response does not resolve the matter, ask for escalation and confirmation that the complaint has been logged. Keep emails, chat records and screenshots. A guaranteed complaint-response deadline is not published, so ask support to confirm the next step and expected timeframe.
Further escalation and privacy
Spinago identifies Novatrix SRL, registered in Costa Rica under company number 3-102-893958, as its operator. Its stated licence is from the Tobique Gaming Commission, No. 0000002 (International License). Include these details in correspondence if relevant to an unresolved complaint.
For privacy matters, contact the DPO at DPO@novatrixsrl.net. Spinago lists deposit, wagering, loss and session-time limits, cooling-off and self-exclusion tools. If gambling is causing concern in Australia, consider seeking independent support.
