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Scope
Policy scope
This Spinago privacy policy applies to website visitors, account holders, payment users and people who contact support. It covers information used for account administration, payments, verification, security and legal compliance. Separate policies may apply to external websites and services.
Check the current policy for its latest update.
Information
Information handled by Spinago
| Activity | Information involved | How it is handled |
|---|---|---|
| Website visits | The page requested and ordinary browser or connection details. | Technical information may be received by the hosting service when the website is accessed. |
| Account registration | Contact details, account information and details supplied during registration. | Used to create and administer your player account. |
| Payments and withdrawals | Payment, transaction and withdrawal information supplied during account activity. | Used to process transactions, conduct checks and meet applicable obligations. |
| Support enquiries | 24/7 support stated | 24/7 support stated |
| Verification | Identity, age, address and requested source-of-funds information. | Used for KYC, AML, fraud prevention and withdrawal checks. |
Do not send passwords, one-time codes or unnecessary private information through an insecure channel. Spinago may request identity or compliance documents when required.
Purposes
How Spinago uses information
- Provide and administer casino accounts and website services.
- Process payments, withdrawals and verification checks.
- Respond to support requests, complaints and account questions.
- Protect the website, investigate suspicious activity and prevent fraud.
Information may also be used to meet legal, regulatory and anti-money-laundering obligations. Check the current policy for marketing consent and communication controls.
Cookies
Cookies and browser storage
Cookies and similar technologies may support website operation, preferences, security and usage analysis. Check the current Spinago privacy policy for the cookies used and the controls available in your browser.
Your browser may retain its own history, cache or downloaded files. These are managed through your device settings. Read the Cookie Policy for more information.
Hosting
Hosting and access records
When you open the website, hosting systems may receive information needed to deliver the requested page, including the page address, connection details and browser information.
Retention of hosting and access records depends on the relevant configuration and the operator’s policy. The published information does not state a fixed period for every record.
Sharing
Sharing with other organisations
Information may be shared with service providers involved in payments, verification, security, hosting or website operation, and with authorities where disclosure is legally required.
Following an external link means the destination’s own privacy policy applies. Spinago does not control information collected by another organisation.
Security
Security and sensitive information
Protect account and identity details
Use secure channels when submitting passwords, identity documents or payment information. Keep your Spinago login details private and check the recipient before sending documents.
- Never disclose your password or one-time security code.
- Keep recovery links and account messages private.
- Check screenshots for exposed personal or payment details.
- Keep your browser, device and security software updated.
Retention
Retention and deletion
| Information | Retention or control |
|---|---|
| Account and support records | 24/7 support stated |
| Verification and transaction records | Retained according to applicable legal, regulatory and operational requirements. |
| Browser records and saved pages | Controlled by your browser and device settings. |
| Hosting and access records | Depend on the hosting environment and its logging configuration. |
The current policy should be checked for specific retention periods, deletion rules and exceptions.
Your choices
Spinago privacy policy: your rights and options
You may be able to request access to personal information, ask for corrections, object to certain processing, withdraw marketing consent or request deletion where no legal retention duty applies.
Privacy rights in Australia depend on the entity involved and the relevant processing. Requests may require identity verification and can be limited by legal, security or compliance obligations. Privacy rights Contact Spinago or the relevant service provider about records it controls. The current policy explains available procedures, exceptions and response requirements.
More information
Related information
Spinago privacy policy: what Australian visitors should know
Understanding the Spinago privacy policy
The Spinago privacy policy explains how information may be collected, used, shared and retained when people visit the website or use related gambling services. It is relevant to visitors, account holders, payment users and anyone contacting player support.
Australian visitors should note that the website asks users to confirm they are accessing it from outside Australia. This information does not imply that access from Australia is permitted; check location and legal eligibility independently before using the site.
Data Spinago may handle
The information involved depends on whether someone browses the site, registers an account, deposits funds, requests a withdrawal or contacts support. Records may include contact and account details, device and browser information, IP address, login activity and website usage.
Withdrawal checks may require proof of identity, age and address, as well as source-of-funds or source-of-wealth documents where requested. Payment activity can create records connected with cards, bank transfers, e-wallets or cryptocurrency transactions.
- Account and contact information provided during registration or support requests.
- Technical and usage information generated when the website is accessed.
- Verification documents, including government-issued identification and proof of address.
- Transaction, payment and withdrawal details.
- Support messages, complaints and related account records.
Spinago data protection and its purpose
Spinago data protection procedures support account administration, payment processing, identity checks, fraud prevention and anti-money-laundering controls. Information may also help maintain website security, investigate suspicious activity and meet legal or regulatory duties.
Marketing communications and cookies may have separate consent or refusal controls. Check the full policy for current choices rather than assuming every communication is required for account use.
Storage, sharing and retention
Novatrix SRL is identified as the operator, registered in Costa Rica under company number 3-102-893958. Information may be handled by the operator, payment and verification providers, security or hosting services, and authorities where legally required.
The supplied policy information does not state a fixed retention period, specific storage location or complete processor list. Check the full Spinago privacy policy for international transfers, safeguards, retention rules and disclosure conditions.
Your Spinago privacy choices
Depending on applicable law, you may request access, correction, objection, withdrawal of marketing consent or deletion where no legal retention duty applies. Verification may be required, and deletion can affect an account or an unresolved withdrawal or compliance review.
Privacy questions can be sent to [email protected]. Spinago states that support is available 24/7 through its listed support options. The current policy controls deadlines, exceptions and complaint procedures.
